Frequently Asked Questions

What sizes do the prints come in

Our prints will be sent as high res JPEG image files at 300dpi printable in the following sizes:

File: 1 – 4×5 ratio.jpg use for printing 4″x5″, 8″x10″, 16″x20″, 40x50cm.

File: 2 – 3×4 ratio.jpg use for printing 6″x8″, 9″x12″, 12″x16″, 18″x24″.

File: 3 – 2×3 ratio.jpg use for printing 4″x6″, 6″x9″, 8″x12″, 10″x15″, 12″x18″, 16″x24″, 20″x30″, 24″x36″, 60x90cm.

File: 4 – paper sizes.jpg use for printing 5″x7″, A5, A4, A3, A2, A1, 50x70cm.

File: 5 – 11×14 inches.jpg use for printing 11″x14″

For File 4 the paper sizes are:

A5 size is 14.8 x 21cm
A4 size is 21 x 29.7cm
A3 size is 29.7 x 42cm
A2 size is 42 x 59.4cm
A1 size is 59.4 x 84.1cm

What file type do my prints come in??

Our prints will be sent as high res JPEG image files at 300dpi

How do I get my prints after I order them?

Your prints will be sent to you as a link by email once payment has been made.

What size do the Instagram highlight files come in?

The Instagram highlight files come as an Instagram Story size of 1080 pixels x 1930 pixels

What happens if my email doesn’t come through with the link?

If you don’t receive your email within 20 minutes please get in touch on hello@designstudiofive.com.au and we will organise for your links to be emailed through.

If you have any questions please feel free to contact us by email on hello@designstudiofive.com.au or go to our contact page.